This will be printed on the product as written
- Vibrant colors with bright and crisp designs
- Dishwasher and microwave safe for convenience
- 3 color options for handle and interior customization
- Rigorously tested glossy ORCA coating for brighter colors and harder quality
- Available in 11oz and 15oz sizes
- Clean in dishwasher or wash by hand with warm water and dish soap
Shipping and Delivery Policy
Thank you for shopping with us! Below is our detailed shipping and delivery policy to ensure you know exactly what to expect when placing an order.
Production Time
All our products are custom-made to order and fulfilled by our Print Production partners in the United States. Please allow 3–7 business days for production before your order is shipped. Once your order is crafted and quality-checked, it will be shipped out immediately.
Shipping Times
After production, shipping times vary depending on the destination:
- United States: 3–7 business days
- Canada: 7–15 business days
- International: 10–30 business days
Please note that these times are estimates and can vary based on carrier delays, holidays, or unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the items in your cart. You’ll be able to see the final shipping cost before completing your purchase.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your package every step of the way.
Customs, Duties, and Taxes
For international orders, customs fees, duties, and taxes may apply based on your country’s regulations. These charges are the responsibility of the customer and are not included in the price of the item or shipping cost. We recommend checking your country’s customs policies before placing an order.
Delays and Exceptions
While we do our best to meet shipping time estimates, delays can occasionally occur due to factors outside our control. If you have concerns about your order’s status, please feel free to reach out to our customer service team via the Contact Us page.
Thank you for your understanding and support! We’re committed to delivering your custom-made products as quickly and smoothly as possible.
Return and Refunds
Thank you for shopping with Mug Merchants! We value your satisfaction and strive to deliver high-quality, customized products tailored to your preferences. Please carefully read our Return and Refund Policy to understand how we handle returns, replacements, and refunds.
Customized Products
All of our products are made to order and customized specifically for each customer. Due to the personalized nature of our products, we do not accept returns or issue refunds for orders that were processed correctly and match the specifications provided during the ordering process.
Damaged or Incorrect Orders
We understand that mistakes can happen or items may occasionally be damaged during transit. If you receive a product that is incorrect, defective, or damaged, please follow the steps below:
- Contact Us Promptly:
- Provide Proof:
- Resolution Options:
Conditions for Replacement or Refund
- Claims must be submitted within 7 days of receiving the product.
- The issue must be a result of an error on our part (e.g., incorrect customization, manufacturing defect) or damage during transit.
- Refunds and replacements will not be provided for minor variations in color, size, or design that are inherent to the customization process and do not affect the functionality of the product.
How to Contact Us
If you have any questions or need assistance, please reach out to our customer service team:
- Email: support@mugmerchants.com
Additional Notes
- Please double-check your order details (e.g., names, dates, design preferences) before completing your purchase, as we cannot make changes or accept returns for errors made during the order process.
- We reserve the right to deny any claims that do not meet the conditions outlined in this policy.
Thank you for your understanding and for choosing Mug Merchants for your personalized product needs!